For any business to run profoundly, Customer/Consumer satisfaction remains a key aspect. Right from communicating the needs, to implementing and delivering an optimized working solution, to catering the dynamic needs, to proper addressing of feedbacks and grievances, of a customer, a business needs to cater to all these, in order to survive and grow in long run.
But, looking after all of these points manually could prove to be a tedious task, hence automation of these processes via DevOps plays a vital role here. That’s when CRM comes into the picture.
CRM is a combination of business strategies, software and processes that helps to build long-lasting relationship between companies and their customers. CRM software, gathers customer data from multiple channels and stores detailed information on aspects like, overall purchase history, personal information and even purchasing behavior patterns. Hence, playing a key role in catering to the needs and demands of the customer will make the GRhombus the best salesforce DevOps providers in Chennai.
Salesforce is the best CRM solution present, that brings companies and customers together. It provides one integrated platform, from which any department of the organization can benefit.
Marketing, sales, commerce and service, all the departments can view a single, shared view of the customer.
Since, every department have a shared single view of the costumer, they can better understand and meet their demands, helping close sales quicker, marketing hits the mark and because of which customer loyalty drives the business.
GRhombus which has the best salesforce DevOps tools in UK is the best CRM platform, which includes best-in-class app for every phase of customer’s journey.
- It consists of Einstein AI, which automates repetitive tasks, decreasing the workload of employees.
It provides answers to customers most common questions, with needing the involvement of an employee.
It also provides recommendations to employees in tough cases.
- It consists of built-in employee experience, via Salesforce anywhere.
It makes team collaboration effortless, even if they are far apart.
Sales team can close sales from anywhere, like service teams can serve to customer needs from anywhere.
Employees can also opt-in to receive alerts, when there is a change in some important data, hence keeping them up-to date.
It also helps the teams to prioritize their workload, by attaching action items to alerts.
- Provides the learning platform which can help to skill-up employees, customers and partners. Makes on-boarding process easy and reduces in-person training cost.
- Customers can self-serve with product learning’s.
- Empowers partners with product and process learning.
- GRhombus provides with seamless data integration.
- Tableau analytics provides with real-time analytics and data visualizations.
- It also helps to quickly spot patterns.
- Also helps teams to share insights easily
- Consists of consent management framework, which helps to gain costumer consent easily in areas like, email marketing and digital advertising.
- Segmentation capabilities helps companies to identify their target audience based on demographics, engagement history or other available customer information.
The best CRM solution can be deployed in 2 ways –
On-premise
The software is located on company’s server. The company needs to purchase the license beforehand. It is buyer’s responsibility for the constant maintenance of on-premise system; the vendor will only deal with critical issues.
Cloud Based CRM
Stores data on vendor’s server. The users have access to the database at anytime from anywhere. The vendor takes the responsibility for maintenance and seamless operation. It’s also highly scalable. Its only requirement is strong internet connection and affordable monthly or annual fee. GRhombus is one such organization which provides salesforce solutions.
- They provide customized solutions based on business processes and workflow needs.
- Provides advanced automation functions via custom application development to make salesforce solutions more powerful.
- Provide customized automation testing frameworks via which testing is done on each salesforce component and workflow.