Human conversations and expressions have existed since time immemorial and in today’s world, communication plays a critical role in maintaining human relationships and understanding. Conversations need to be real for humans to add value to any endeavour. With the growth of AI and machine learning, chatbots are a new trend to emerge.
What is an AI chatbot?
An AI chatbot, or simply a chatbot, is a computer program designed to simulate a conversation with human users through text or voice interfaces. Natural language processing (NLP) and machine learning are used by bots to understand and generate appropriate responses.
Today, AI chatbots find wide-ranging applications from sales and customer support to searching on the Internet and personal assistants. The advantage of an AI chatbot over a rule-base chatbot is the ability to continuously learn and refine the responses supplied over time.
Advantages of AI chatbots
Availability
Chatbots can work 24 x 7 x 365 without human intervention and fatigue.
Efficiency
Since I chatbots continuously learn, the responses get precise over time. Further, AI technology can help process large amounts of data and analyse the same. It also makes economic sense to employ chatbots since high volume business needs can be easily satisfied.
Scalability
Once the model is perfected, the number of conversations that can be handled can be increased and accurate responses provided.
Some of the recent Chatbots that have become famous are:
ChatGPT
ChatGPT is a large language model developed by Open AI and backed by Microsoft. Using deep learning techniques, the system generates logical responses in a human-like fashion. Using the technique of natural language processing, it can access and communicate information effectively. Released in late 2022, it has been used widely all over the world and won plaudits for the way it responds to queries.
Microsoft Bing AI
This is an evolution of ChatGPT and has been released to select users for test. The main idea is that it will unite the search, indexing and ranking data from Bing with the artificial intelligence of GPT. This will help provide a holistic response to any query, add creativity and deliver a fuller user experience. The chat experience will help users to refine their ideas and arrive at a better clarity regarding the query.
Google Bard
Google is the worldwide leader in online search and Google Bard is the latest AI offering from Google, which is proposed to go live in March 2023. It is based on Google’s Language Model for Dialogue Applications (LAMBDA). Bard seeks to combine the breadth of the world’s knowledge with the power, intelligence and creativity of large language models. It draws on information from the web to provide fresh, high-quality responses and thus improve the user experience and save time. Moving forward, Google intends to create a suite of tools and APIs that will make it easy for anyone to build innovative applications with AI.
However, it should be remembered that all AI tools, including chatbots have limitations and hence, must be used with caution. They do not have empathy and may not be able to answer all questions accurately or completely. They may not understand the context and if the data set for learning is not proper, then responses can be biased.
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